RETURN RUNNER – PRIVACY POLICY

Last updated: 22nd July 2026

This Privacy Policy explains how Return Runner (“we”, “us”, “our”) collects and uses personal data when you visit our website and/or use our services. We comply with the UK GDPR and the Data Protection Act 2018.

1. Data Controller

Return Runner is the data controller for the personal data we process.

Email: hello@returnrunner.co.uk

Business address: [TO BE CONFIRMED]

2. Personal Data We Collect

We may collect the following categories of personal data:

Identity data: name
Contact data: email address, phone number
Location/collection data: collection address and postcode
Transaction data: booking details and payment status (we do not store full card details)
Technical data: IP address, device type, browser data, cookies/analytics where enabled
Communications: messages you send us and complaint records

3. How We Collect Data

Directly from you when you submit a booking or contact us
Automatically via cookies/analytics (where used)
From service providers (e.g., payment confirmation from Stripe)

4. Why We Use Your Data (Purposes)

To provide and manage bookings (collection and drop‑off facilitation)
To contact you about your booking (updates, issues, failed collection/drop‑off)
To prevent fraud and abuse and to keep our service safe
To maintain records for accounting and tax compliance
To improve our website and service performance (analytics where enabled)
To send marketing communications only where you have consented or where permitted by law

5. Lawful Bases for Processing

We rely on the following lawful bases under UK GDPR:

Contract: processing is necessary to perform our contract with you (your booking).
Legal obligation: processing necessary to comply with legal requirements (e.g., tax/records).
Legitimate interests: fraud prevention, service security, and improving our operations (balanced against your rights).
Consent: for optional marketing communications and certain cookies (where applicable).

6. Payment Processing

Payments are processed by third‑party payment providers (e.g., Stripe). We receive confirmation of payment and limited transaction identifiers. We do not store full payment card details on our systems.

7. Who We Share Data With

We may share personal data with:

Payment processors (e.g., Stripe)
Website/hosting and IT providers
Customer support tools (if used)
Professional advisers (accountants, insurers, legal advisers)
Authorities or law enforcement where required by law or to prevent/ investigate crime

We do not sell your personal data.

8. International Transfers

Some service providers may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place (such as UK adequacy regulations or contractual protections).

9. Data Retention

We retain personal data only as long as necessary for the purposes set out above, including:

Booking and financial records: up to 6 years (tax/accounting compliance)
Customer communications/complaints: typically up to 24 months, longer if needed for legal claims
Marketing data: until you opt out/withdraw consent

10. Security

We implement appropriate technical and organisational measures designed to protect your personal data against unauthorised access, loss, or misuse. However, no system is completely secure and transmission over the internet is at your own risk.

11. Cookies

Our website may use cookies and similar technologies for functionality, analytics, and to enable payment/booking flows. You can control cookies through your browser settings. Where legally required, we will request cookie consent via a banner or preference tool.

12. Your Rights

You have rights under UK GDPR, including:

Right of access
Right to rectification
Right to erasure (in certain circumstances)
Right to restrict processing
Right to object
Right to data portability
Right to withdraw consent (where processing is based on consent)

To exercise your rights, contact hello@returnrunner.co.uk. We do not charge a fee for standard requests.

13. Children

Our service is intended for users aged 18 or over. We do not knowingly collect data from children.

14. Third-Party Links

Our website may contain links to third‑party sites. We are not responsible for their privacy practices, and you should review their policies.

15. Changes to This Policy

We may update this policy from time to time. The latest version will be available on our website.

16. Complaints

If you have concerns, contact us first at hello@returnrunner.co.uk. You also have the right to complain to the Information Commissioner’s Office (ICO).