At Return Runner, we make returning online purchases simple by collecting your parcel directly from your chosen address, preparing it for return and handing it over to the appropriate courier or authorised drop-off point.
To protect our customers, drivers and courier partners, there are certain items we cannot collect or transport.
Because Return Runner hands parcels to major UK courier networks including Royal Mail, Evri, DPD, DHL, UPS, Yodel, InPost and others, all parcels must comply with the transport restrictions of those networks.
Royal Mail
Evri
DPD
DHL
UPS
Yodel
InPost
others
The following items are strictly prohibited and must not be included in any parcel booked through Return Runner.
We cannot collect:
Electronic devices containing batteries may only be accepted where permitted by the receiving courier.
Some items may be accepted for collection but are carried entirely at the customer’s own risk.
These include:
Acceptance of these items does not guarantee compensation if they are damaged during transport.
We strongly recommend that you do not send the following through Return Runner:
These items may not be covered under our insurance or by the courier after handover.
Customers are responsible for ensuring that:
Return Runner reserves the right to refuse collection if a parcel appears unsafe, insecurely packaged or likely to become damaged during transport.
If you upload a printable return label during booking, Return Runner will print and securely attach it to your parcel before it is handed to the relevant courier.
If your retailer provides a QR code instead, Return Runner will generate and print the appropriate shipping label where supported by the courier.
Customers are responsible for ensuring that the uploaded return label or QR code belongs to the correct retailer and matches the parcel being returned.
Where multiple parcels are collected, each parcel must have the correct corresponding return label or QR code.
By placing a booking with Return Runner, you confirm that:
If Return Runner believes that a parcel contains prohibited or unsafe contents, we may:
Any collection fee already paid may be non-refundable.
Return Runner acts as a collection and parcel preparation service.
Our responsibility begins when one of our drivers takes possession of your parcel.
Our responsibility includes:
Our responsibility ends once the parcel has been successfully handed over to the selected courier or authorised drop-off point and proof of handover has been recorded.
From that point onwards, responsibility for transportation and delivery transfers to the receiving courier in accordance with their own terms and conditions.
If you are unsure whether your item can be collected, please contact us before making a booking.
